FAQS

SHIPPING QUESTIONS

  • Shipping Quotes: Every item’s shipping cost is determined by weight, shipping destination, and service selected.
  • International Orders: The Gemmary ships worldwide! (We cannot ship to countries currently under a trade embargo by the US government – Burma, Côte d’Ivoire, Cuba, Syria, Iran, and North Korea.)
  • Customs: The Gemmary is not responsible for customs fees or delays due to customs.
  • Sales Tax: If you are ordering from Colorado, you will be charged a 2.9% sales tax. If you are ordering from Australia there will be a 10% GST added on all orders at or under $1000 AUD/$725 USD. This is in order to comply with the new tax law effective July 1, 2018.
  • Processing Time: Items are shipped within 1-2 business days from time of payment. Every package is shipped insured and tracked. Any package over $100 will have signature confirmation of delivery.

SECURE PAYMENT

  • This ship uses Braintree via Paypal which is secure and protected. We do not receive your credit card information. For full privacy policy please click here.

BEST OFFERS ENTERTAINED

  • Best offers are always entertained if we agree to a new price the item will be put on RESERVE for 48 hours.
  • If payment is not received in two days, the item will go off RESERVE and will go back into the inventory.

RETURN POLICY

  • Returns are accepted within 14 days of delivery, no questions asked.
  • Buyer is responsible for return shipping cost.
  • The money will be refunded upon receipt of the item in original condition. If the item is not returned in its original condition, the buyer will not receive a refund.

PRESS

  • Interested in featuring The Gemmary in an article, podcast on your website! Need beautiful jewelry to feature in your photoshoot? We would love to! Please contact dani@thegemmary.com 

24/7 SUPPORT

  • As an online store, we are open 24/7 and are here for you as long as we are conscious or not on an airplane! All emails are answered as soon as possible.
  • Please feel free to contact us with any questions, comments or concerns