FAQS

SHIPPING

  • Shipping Quotes: An item’s shipping cost is determined by weight, shipping destination, and service selected.
  • International Orders: The Gemmary ships worldwide! (We cannot ship to countries currently under a trade embargo by the US government – Burma, Côte d’Ivoire, Cuba, Syria, Iran, and North Korea.)
  • Customs: The Gemmary is not responsible for customs fees or delays due to customs.
  • Sales Tax: If you are ordering from Colorado, you will be charged a 2.9% sales tax. If you are ordering from Australia, there will be a 10% GST added on all orders at or under $1000 AUD/$725 USD. This is to comply with the new tax law effective July 1, 2018.
  • Processing Time: Items are shipped within 1-2 business days from the time of payment. Every package is shipped insured and tracked. Any package over $100 will have a signature confirmation of delivery.

SECURE PAYMENT

  • This ship uses Braintree via Paypal, which is secure and protected. We do not receive or store your credit card information. For a full privacy policy, please click here.

BEST OFFERS

  • Best offers are always entertained if we agree to a new price; the item will be put on RESERVE for 48 hours.
  • If payment is not received in two days, the item will go off RESERVE and go back into the inventory.

RETURN POLICY

  • Returns are accepted within 14 days of delivery, no questions asked.
  • The buyer is responsible for the return shipping cost.
  • The money will be refunded upon receipt of the item in the original condition. If the item is not returned in its original condition, the buyer will not receive a refund.

PRESS

24/7 SUPPORT

  • As an online store, we are open 24/7 and are here for you as long as we are conscious or not on an airplane! All emails are answered as soon as possible.
  • Please feel free to contact us with any questions, comments, or concerns.